AlfaPeople ITSM benefits
Erase of implementation
Complete out-of-the-box functionality with the flexibility to easily configure the system to established business practices.
Intelligent routing of incidents and service requests ensures fastest resolution; system-based workflows standardize processes for consistency, efficiency and excellence in delivery.
Increased efficiency through use of ITIL proven best practices; integrated solution eliminates opening multiple screens and double entry.
Improved customer satisfaction
Professional, efficient approach to service delivery; conveniently connect via Text message, Twitter, Facebook.
Incident lifecycle visibility
Track incidents and requests throughout the lifecycle for accurate reporting and improved customer service.
Ease of use
Native Outlook integration or web browser allows for a familiar, intuitive interface; dashboards, reports and scorecards are end-user configurable.
Accurate, flexible reporting
Enables 100% accurate reporting of KPIs through reporting engine with real-time drill down functionality; customized reporting capabilities.